Ten tips for motivation in 2009
Date: 2009-01-05
Tags: Client communication
Most of the time, being a financial advisor ranks among the very best careers around. Once you're over the hump of building an initial client base, few jobs offer the unique combination of being able to make a positive impact on so many lives, the freedom to take lots of time off and an above average income (in some cases way above average).
And then there are periods like 2008. Your response to those market events was the ultimate measure of your discipline and fortitude - as the old cliché goes, it's periods like 2008 that separate winners from losers.
Last year, many advisors found just showing up at the office and returning calls taxed them to the utmost and they were physically and mentally spent at the end of the day.
One advisor I spoke to in November described it to me this way: "When I arrive in the office in the morning, it feels like I strap on a harness and spend the day trying to drag a two-ton rock up a hill. Eight hours later, I take the harness off, go home, have a drink and then repeat the process the next morning."
In many regards, last fall staying positive was Job One - a positive attitude allowed you to be effective in everything you did. Just recognizing the need to be positive wasn't enough, though - you also had to have explicit strategies in place to ensure you're operating at peak effectiveness.
Of course, the challenges of staying positive didn't end on December 31 - as we meet with clients over the next while and continue to deal with volatile markets, staying positive and motivated will be just as important.
Here are ten strategies to help you get through the challenges of the period ahead. As you think about your resolutions for 2009, consider whether you need to include explicit strategies to stay positive.
1. Set out key priorities each day
Feeling overwhelmed and out of control drains energy. Spend ten minutes at the beginning of each day laying out the critical things you have to do that day - or consider making this the last thing you do before you leave, so you hit the ground running when you arrive in the morning.
2. Set minimum goals for daily activity
One advisor talked about the difficulty some days of making more than one or two phone calls. Set a minimum threshold of activity for each day below which you won't drop, no matter how hard it may be.
3. Tag team difficult meetings
In a recent advisor roundtable, a couple of participants mentioned that they asked another member of their team or their branch manager to sit in on particularly difficult meetings. Having a second person to reinforce your comments, to bounce ideas off and to diffuse tension can make a big difference in a meeting's dynamics.
4. Make the toughest calls first
We all have calls that we hate to make and hate to return. The problem is that the longer you put making or returning tough calls off, the more daunting they become. In the process, they hang over our heads and drain our energy. A simple rule of thumb - if you have a tough call to make, make it first thing in the morning. If you get a message that's going to be difficult to respond to, return it right away.
5. Recognize the warning signs of flagging motivation
Even when meeting with clients or talking to them on the phone, you won't be effective if your motivation level is below a minimum standard. If your enthusiasm level is really dragging, take a break to get some fresh air, a quick walk or perhaps a quick run to Tim's or Starbucks. Everyone is different - pinpoint what you can do to get recharged when you find yourself flagging. If you have to take a five-minute break between every meeting to be effective, then do it. In fact, you may want to consider scheduling fifteen-minute morning and afternoon breaks in your schedule - and use them to inject some fresh air into your system.
6. Refuse to be a victim
In his books, Jack Welch points out that feeling sorry for yourself is one of the most destructive and energy sapping behaviours you can engage in. Yes, it's unfair that markets are insane and some clients unreasonable .... but accept this for the reality it is and move on. Every minute engaging in self-pity is one minute too many. In the words of Jack Welch: "Refuse to be a victim."
7. Reward yourself
Sometimes, internal motivation isn't enough - and we need external incentives to see us through. It doesn't have to be elaborate - something as simple as looking forward to a quiet dinner out on Friday night with your spouse as a reward for making those challenging phone calls and holding those tough meetings can make the difference in providing that extra bit of motivation.
8. Put strategies in place to boost your energy level
Keeping our energy level up is always important but is essential in times like these. We all know the ingredients to high energy, what we have to do is make this a priority - start by getting enough sleep and eating the healthiest foods possible. Moderate exercise to start the day has a big impact - even a brisk half hour walk can make a big difference. And don't underestimate the impact of fresh air and sunshine on your energy level; yes it's colder and there's less sun in winter, but a bracing walk around the block can still leave you energized, for the next while at least.
9. Work hard to stay positive
A positive energy and mindset is as contagious as any flu - seek out people in your office who are positive and upbeat to share coffee or a sandwich at lunch. And work hard to be positive yourself - some suggestions from Dr. Edward Jacobson, author of a new book on maintaining a positive mindset, include finding the opportunity to make at least one honest compliment twice a day (something he calls "filling peoples' buckets".) He also suggests replacing trite greetings like "How was your weekend?" and "How are you doing" (which seldom evoke anything except the rote response "fine") with more positive greetings like "What was the highlight of your weekend?" or "What's been the best part of your day so far?" More suggestions from Jacobson can be found in the November 25 issue of http://www.horsesmouth.com/. (While there is a cost to subscribe, a free trial is available.)
10. And stay away from negative people
Just as talking to positive people gives us energy and motivation, spending time with negative people drains it. We all know people who are perpetually down and mad at the world and suck the energy out of every room they're in. If you have a "woe is me, the world is ending" person in your office, my best advice is to stay clear of them.
One final tip: If you're really down after a tough day, on the way home rent the funniest DVD you know and watch it - twice if necessary. Laughter is a proven remedy when we're down in the dumps - and is way cheaper and less guilt inducing the next morning than that bottle of wine or box of chocolates.

